Frequently Asked Questions
Everything you need to know about your Tresor Jewelry experience.
What materials are used in Tresor Jewelry pieces?
We use premium materials including 14k and 18k gold plating over sterling silver, high-grade cubic zirconia, and ethically sourced gemstones to ensure lasting brilliance and durability.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store each piece in its original Tresor pouch and gently wipe with a soft microfiber cloth after wear.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer international shipping?
Yes, Tresor Jewelry ships worldwide. Delivery times vary by location, typically ranging from 5 to 12 business days for international orders.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Is your jewelry hypoallergenic?
Yes, all our jewelry is nickel-free and lead-free, making our pieces safe and comfortable for those with sensitive skin.